Customer reviews

Your Opinion Matters

Every review below comes from a real RiteRug customer, collected through Google and our own website across our showrooms and in-home consultations.

4.89 Average rating
9262 Reviews
25 Locations reviewed

Most recent reviews

Fred Levy

Oct 24, 2026

- Google

Very fast Service competitive pricing everything done perfect perfectly thank you

Judy Mikalonis

Oct 24, 2026

- Our Website

Great responsive service, expert consultation and installation, and follow up. Thank you Ray!

John Nasby

Oct 22, 2026

- Our Website

Jack was a big help, got things going in a very short time. Installers was great

Shingler

Oct 22, 2026

- Our Website

Sam was amazing in helping me get it all set up to have our flooring done. He was prompt in response and so very professional. The guys that came to actually do the job were efficient and my floors look great so they also did a great job!! Thank you to all of you!

Sean Creighton

Oct 22, 2026

- Google

LVP was installed throughout an investment property. RiteRug provided quick response to our request and a quality installation at an affordable price. Only thing that could have been a bit smoother is communication during installation. I would definitely recommend RiteRug.

Larry Faulk

Oct 22, 2026

- Our Website

The installer came when he said he would. He worked efficiently on the install and cleaned up carefully upon completion. As usual, I am very satisfied with RiteRug.

Ann Custard

Oct 22, 2026

- Our Website

Ron was great with the punch list!

Bass

Oct 22, 2026

- Our Website

The salesperson and crew did a great job. Accomplished the job right on time! Did just as promised! Highly recommend!!

Bass

Oct 22, 2026

- Our Website

The salesperson and crew did a great job. Accomplished the job right on time! Did just as promised! Highly recommend!!

Lori Doon

Oct 22, 2026

- Google

I could not be happier with the product and experience with Rite Rug and Shawn Pope! I have worked with Shawn on several other projects and he is my go-to when the next flooring project arises. Shawn was attentive and collaborated with us throughout the sales process and followed up at every step. The installers were fantastic. Arrived on time, worked quickly and professionally and provided a quality outcome. I could not be happier with the end result. Chatham Natural Hickory LVP.

diane madison

Oct 22, 2026

- Google

Knowledgeable and efficient crew. On time and cleaned up well after installation

diane madison

Oct 22, 2026

- Google

Knowledgeable and efficient crew. On time and cleaned up well after installation

Sherri Kiesewetter

Oct 22, 2026

- Our Website

They were so nice and helpful . They took the time to make sure the product was what was going to work for my project. The installers were professional and quick. Love my new floors!!!

Don Craig

Oct 22, 2026

- Our Website

They were prompt on arrival, very professional,, polite and cleaned up the area when finished, and it all looked great,

Janine Nailon

Oct 21, 2026

- Google

RiteRug worked with our scheduling and installed our choices in a timely manner. Our sales rep. Vicki was very helpful in organizing our carpeting and wood flooring while we were not in residence. She matched the new wood to the existing wood so it was a perfect match.

Denise Scott

Oct 20, 2026

- Our Website

Rite Rug did a beautiful job installing our gorgeous carpet. The installers worked quickly and they were meticulous! We could not be happier with our carpet and Rite Rug. Karen in an excellent sales rep!

Carol & John Wurgler

Oct 20, 2026

- Our Website

Happy with selection help and the installation.

Carol & John Wurgler

Oct 20, 2026

- Our Website

Happy with selection help and the installation.

Darlene Signoracci

Oct 19, 2026

- Google

Great savings and beautiful carpet and Jack is awesome and went above and beyond. Carpet installer was a pro ! Getting more carpet from Rite Rug ( Jack) very soon!

Kristen Browning

Oct 19, 2026

- Our Website

Floors look great and they worked very quickly to get it installed. It’s very impressive. However, communication amongst the manager, floor installers and plumber need to improve. We were told that the plumber would give us his phone number after disconnecting the stove/toilet/fridge so we could call him back when it was time to connect everything back once the floor is finished. That did not happen. We had to call the RiteRug store to get the plumbers info and the person who answered was short with us and rude. Overall, The plumber was great though! Floor installers also left some large wood panels at our house that we now have to discard ourselves. Our bulk trash does not take “construction” materials so now we have to call junk trash to get rid of it. They also tore up the kickplates under our kitchen counters but did not come back to replace them/did not leave all of the old kickplates left so we could re-install (I was told by management that they may or may not be able to replace kickplates).They marked down in the paperwork that they were not finished but did not say when they would come back. I had to reach out to the store 2 days later to follow up but it sounded like there was mixed communication regarding what needed finished (despite me sending photos to the manager clearly showing that the kickplates were gone). Management did not respond to my email. He called me the next day asking what needed finished, despite me already telling him what we needed. After it was all said and done, we decided to not have RiteRug come back to fix the kickplate situation. We wanted to repaint our cabinets white (previously black) in the future but we will now do it sooner than expected since the kickplates are completely gone.

Mike Kozarec

Oct 19, 2026

- Google

Sales representative was thorough and to the point. Installation crew did a quick job installing and clean up.

Chris Smith

Oct 19, 2026

- Google

Quick, clean and professional.

Kristen Bonvita

Oct 19, 2026

- Our Website

Amazing, could it be more pleased with the quality and efficiency of the carpet install! Would 100% recommend and use again!

Tracy Acri

Oct 19, 2026

- Google

Great experience. Someone came to measure the same day I stopped in and my carpet was installed the following week. They did a great job beginning to end. Highly recommend as good customer service is almost impossible to get these days.

Tracy Acri

Oct 19, 2026

- Google

Great experience. Someone came to measure the same day I stopped in and my carpet was installed the following week. They did a great job beginning to end. Highly recommend as good customer service is almost impossible to get these days.

jandt wood

Oct 19, 2026

- Google

Installers did a good job. Worked quickly and efficiently. Carpet is great.

Kim And Jerry Wilson

Oct 18, 2026

- Our Website

Eric was awesome to work with. Great communication We would highly recommend

Kim And Jerry Wilson

Oct 18, 2026

- Our Website

Eric was awesome to work with. Great communication We would highly recommend